JOB SPEC : WEB DEVELOPER

1. Role Purpose

The Web Developer is responsible for designing, developing, and maintaining high-quality websites and web applications. This role ensures optimal performance, responsiveness, security, and scalability while delivering seamless user experiences aligned with business goals.

2. Key Responsibilities

Development & Implementation

• Develop mobile-first responsive, user-friendly web interfaces using HTML, CSS, JavaScript, and modern frameworks.
• Build and maintain backend services, APIs, and integrations as required.
• Convert UI/UX wireframes produced in tools such as Figma, Adobe XD etc into production-ready functional website components.
• Maintain and optimise applications for maximum speed and scalability.

Technical Maintenance

• Conduct regular website updates, security patches, and content changes.
• Troubleshoot bugs, performance issues, and technical errors.
• Implement SEO best practices and web accessibility standards.

Collaboration & Projects

• Work closely with designers, product owners, and backend teams to deliver high-quality releases.
• Participate in sprint planning, code reviews, and technical discussions.
• Provide technical input on project feasibility, timeline estimations, and architecture decisions.

Quality & Compliance

• Ensure code quality, maintainability, and adherence to development standards.
• Apply secure coding practices and comply with data protection requirements.
• Test and debug across multiple browsers, devices, and environments to ensure cross-browser and cross-device compatibility

3. Required Skills & Competencies

Technical Skills

• Strong proficiency in:
• HTML5, CSS3, JavaScript, Typescript
• React, Vue, Angular or similar frontend frameworks
• Node.js, PHP, Python, or equivalent backend technologies

• Experience with RESTful APIs, JSON, and integrations.
• Understanding of databases (MySQL, PostgreSQL, MongoDB, MS SQL).
• Solid grasp of version control (Git) and other collaboration tools such as Jira and Confluence.
• Experience with CMS platforms (WordPress, Drupal, or custom CMS).
• Knowledge of AWS, Azure, or other cloud environments (advantageous).

Soft Skills

• Strong problem-solving ability.
• Attention to detail and high coding quality.
• Excellent communication and teamwork skills.
• Ability to work under pressure and meet deadlines.
• Proactive, solutions-driven mindset.
• A desire to remain updated on UI/UX trends, front-end technologies, and emerging web design approaches.

4. Qualifications & Experience

• Degree or Diploma in Computer Science, Software Development, Information Technology, or related field (advantageous).
• 2–5 years of web development experience.
• Demonstrated portfolio or GitHub showing previous development work.
• Experience in agile methodologies (SCRUM/Kanban) is beneficial.

Interested candidates please submit Cover letter and CV to careers@apollogaming.co.za

Operations Specialist & Analyst Team Lead Lus

This position will serve as team lead for the testers and have complete oversight over the team that are setting up and tagging codes.

Will be reporting into me directly.
 
Job Description

Business Analysis: We are looking for a promotion marketing analyst, to facilitate correct and profitable offers being presented to fit brand segmentation audiences.

Competitor analysis would be a prerequisite to support Promotional/Campaign strategies for the company based on the trends that are out in the marketplace.

Product Ownership: Offer results needs to be reviewed and interpreted consistently to test below the line market trends, customer experience and competitors’ activities.

Stakeholder Management: Analysis based on the ability to gather and interpret data, sharing these findings with relevant stakeholders to identify and execute new opportunities within internal promotions, and make recommendations to upper management based on analysis of various promotions and marketing campaigns.

Strong admin and statistical skills to ensure Bonus Offer sheets are 100% correct and updated and that every offer is applied as it is on the bonus sheet in various content streams.

Leadership: Supervisory and management skills to ensure the team that is responsible for the setting up of these codes do so correctly following defined process, seamlessly and without error.

System Administration: Putting and keeping the necessary checks and balances in place to monitor and ensure that codes are enabled, extended, disabled (where necessary).

Duties and Responsibilities:
• Owning all promotional bonus offers relating to approval, process & setup, Cost benefit analysis.
• Conducting research on consumer and market offer on product trends, target demographics, and competing brands.
• Gathering, analysing, and interpreting offer usage and marketing data.
• Preparing detailed reports on offer and product consumer behaviour, competitors’ activities, and outcomes.
• Monitoring customer bases for right fit offers and identifying and introducing new, innovative, and increased bottom line driver ones.
• Leading the Bonus Code, Mailing and tagging team and influencing the marketing team to inform and develop promotional and marketing strategies.
• Monitoring the efficacy of promotional offer campaign trends using available (and sourcing new) reporting tools and software.
• Identify potential offer process improvements and areas within the business increasing business operation efficiency.
• Review bonus on product for areas of improvement in conversion and retention of clients.
• Mentoring and Facilitate best practise and innovative promotional ideas by, review practicality and coordinate a workable solution.

Supporting business with recommendation and creation of leaderboards and tournaments

Skills and Qualifications:

• Reputable Leadership – and Team lead experience (min 2 years)
• Stakeholder influencing experience (min 2 years)
• Project Coordination experience {min 2 years)
• IGaming Operational Understanding a prerequisite

• Intermediate to Advanced Experience with Excel.
• Translating of knowledge, mentoring and proactive knowledge sharing with teams.

• Analytical skills with the ability to collect, organise, analyse, and disseminate information.
• Attention to detail and accuracy.
• Advanced applied statistics skills, such as distributions, statistical testing, regression, etc.
• Excellent written and verbal skills.
• Tested and reputable Project management skills.
• Ability to communicate complex information in an easy-to-understand format.

Join Apollo Gaming as Our New Content Manager!

Location: Bryanston, South Africa

Type: Full-Time, On-Site

Salary: Competitive and based on experience – we’ll pay the right package for the right person!

About Apollo Gaming

At Apollo Gaming, we’re driven by an unshakable belief in excellence and an ambition to be the best in the industry. We’re not just about games – we’re about creating unforgettable player experiences. We value innovation, integrity, and continuous improvement – and we’re looking for people who share these values and want to be part of our mission to set the standard for gaming in South Africa and beyond.

What You’ll Do

As our Content Manager, you’ll own the content experience across our gaming platforms. You’ll be responsible for ensuring that the right games are featured, in the right way, for the right reasons – never just because “it feels right,” but because the data and analysis back it up.

Key Responsibilities:

Content Analysis & Optimization
•Conduct deep-dive analysis into game features – including minimum and maximum bet sizes, maximum exposure, volatility, and player engagement metrics.
•Understand each game from every angle (a full 360-degree view) and make educated decisions about where and how to feature them.
•Ensure that any changes to game positioning or prioritization are based on well-thought-out reasoning, after thorough data review – no random swaps or personal preferences.
•Evaluate our product lineup to ensure we’re always offering the strongest, most competitive content to players.

Competitor Benchmarking & Gap Analysis

•Conduct comprehensive benchmarking against competitor offerings – seeing exactly where we’re ahead and where we’re behind.
•Spot gaps in our own product range and work directly with 3rd-party providers to fix these gaps thoughtfully and strategically.
•Provide clear, actionable insights on how to close gaps and capitalize on strengths – always with a focus on data and outcomes.

Retail Mindset & Customer-Centric Thinking

•Apply a retail mindset to our content – just as in an online store where there might be 100 different bread brands and variations, you’ll ensure we only feature the 5 that drive 80% of sales.
•Understand the why behind each product’s performance – and ensure our featured games lineup reflects what resonates most with players.
•Curate content in a way that puts players first and drives performance.

Ownership & Independent Execution

•Take full ownership of our game positioning and product content – you’ll be the go-to person for everything related to in-game and platform content.
•Work independently, setting priorities and executing based on clear data-driven analysis.
•Collaborate with the wider team (product, marketing, and 3rd-party partners) to bring your strategies to life – but you’ll be the one steering the content ship.

What We’re Looking For
Must-Have Skills & Experience:

•3+ years in a content management, merchandising, or product-focused role – experience in online gaming OR online retail is a plus!
•Deep understanding of product performance analytics, data-driven decision making, and how to interpret key metrics.
•Proven ability to analyze product features and performance – and then act decisively.
•Retail merchandising mindset – you understand how to prioritize content for maximum impact and revenue.
•Highly analytical, organized, and detail-oriented.
•Ability to work independently, manage competing priorities, and deliver results.

Nice-to-Have:

•Experience in the online gaming or betting industry.
•Background in competitive analysis or benchmarking studies.
•Familiarity with content management systems (CMS) and site merchandising.

Why Join Apollo Gaming?

Competitive Compensation: We’ll pay the right package for the right person – we want top talent and we’re ready to invest in it.

Innovative Environment: Work in a dynamic, growing company where your ideas matter – you’ll have a real impact on what players see and how they experience our platform.

Autonomy & Ownership: You’ll have the freedom to drive your own projects and strategies – we’ll trust you to make the best calls.

Be Part of a Winning Team: Apollo Gaming is setting the standard for gaming in South Africa – and we’re looking for driven people to help us get even better.

Are you ready to find that 1% edge that sets us apart?

Apply today and show us how you can help make Apollo Gaming’s product lineup the best in the industry!

HR Manager — Apollo Gaming Pty Ltd

Location: Office in Bryanston

Department: Human Resources

Reports to: CEO

Role Overview:

The HR Manager is responsible for leading all HR-related functions at Apollo Gaming, ensuring effective support, compliance, and engagement across our expanding team. This role requires a well-rounded HR professional capable of handling every aspect of HR, from recruitment and employee relations to payroll and compliance.

Key Responsibilities

•Manage and oversee the full employee lifecycle, including recruitment, onboarding, development, performance management, and exits.
•Maintain and implement HR-related policies aligned with company culture and operational priorities.
•Lead disciplinary hearings, handle disputes, mediate employee relations cases, and support management in resolving HR issues.
•Drive payroll, benefits administration, succession planning, and retention initiatives.
•Champion staff engagement and well-being programs; help foster a productive, innovative, and diverse workplace.
•Ensure HR practices comply with labour regulations and support ongoing legal compliance (including basic licensing queries, compliance documentation, and risk audits).
•Represent Apollo at labour forums such as the CCMA when needed (specialist legal experience not required but advantageous).
•Advise leadership on HR trends, team culture, and legislative developments relevant to staff management.

Who You Are

•Experienced HR professional (minimum 5 years HR experience, preferably with at least 2 years in a leadership role).
•Qualification in Human Resources or related field preferred; additional HR certifications are welcomed.
•Excellent communicator and skilled mediator capable of handling sensitive staff matters discretely and professionally.
•Driven organiser able to manage multiple priorities, projects, and HR functions independently.
•Previous experience in gaming, betting, or digital sectors is a plus but not required.

Why Apollo

•Join a dynamic, innovative team in the gaming industry with a growing staff base and exciting future.
•Direct impact on company culture, operations, and staff success.
•Autonomy to shape HR processes and people strategy.

Horse Racing Trader (Specialist)

Department: Trading

Location: Office in Bryanston

Reports to: Head of Trading

Role Overview:

This position suits highly analytical sports betting professionals with broad trading knowledge and an advanced focus on football/soccer markets. The role demands pricing, monitoring, and risk management skills across a wide spectrum of sports, with an expert-level command of soccer odds and trading decisions.

Key Responsibilities:

•Price, monitor, and manage betting markets (pre-match & live) across multiple sports
•Take lead on soccer/football trading, including odds compilation, in-play risk, and settlement
•Analyse real-time sports data, betting trends, market movements, and liability exposure
•Assist in model improvements and implementation of new trading tools/processes
•Monitor competitor pricing and market activity to uphold product competitiveness
•Communicate effectively with risk, BI, and customer support teams on trading issues
•Ensure compliance with trading policies and betting regulations

Required Attributes:

•2+ years sports trading experience with strong all-round sports betting knowledge
•Proven expertise in football/soccer trading (domestic and international markets)
•Excellent numeracy, analytical skills, and ability to make quick decisions under pressure
•Collaborative, reliable, and committed to operation continuity (including non-standard hours)
•Strong command of trading tools, systems, and Excel/data platforms

All-Round Sports Trader (Advanced Soccer Trading Specialist) x2

Department: Trading

Location: Office in Bryanston

Reports to: Head of Trading

Role Overview:

This position suits highly analytical sports betting professionals with broad trading knowledge and an advanced focus on football/soccer markets. The role demands pricing, monitoring, and risk management skills across a wide spectrum of sports, with an expert-level command of soccer odds and trading decisions.

Key Responsibilities:

•Price, monitor, and manage betting markets (pre-match & live) across multiple sports
•Take lead on soccer/football trading, including odds compilation, in-play risk, and settlement
•Analyse real-time sports data, betting trends, market movements, and liability exposure
•Assist in model improvements and implementation of new trading tools/processes
•Monitor competitor pricing and market activity to uphold product competitiveness
•Communicate effectively with risk, BI, and customer support teams on trading issues
•Ensure compliance with trading policies and betting regulations

Required Attributes:

•2+ years sports trading experience with strong all-round sports betting knowledge
•Proven expertise in football/soccer trading (domestic and international markets)
•Excellent numeracy, analytical skills, and ability to make quick decisions under pressure
•Collaborative, reliable, and committed to operation continuity (including non-standard hours)
•Strong command of trading tools, systems, and Excel/data platforms

Campaign Manager (x2) — Acquisition & Affiliate Campaigns

Department: Marketing / Acquisition

Location: Office in Bryanston

Reports to: Head of Acquisition

Overview

We are seeking two highly analytical, detail-driven Campaign Managers to join our performance marketing team. These roles are critical in ensuring that all campaigns connected to our Affiliate and Acquisition channels are accurately set up, tightly monitored, and optimized for maximum ROI. Candidates must have strong operational thinking, data confidence, and a solid understanding of the online gaming/iGaming environment.

Key Responsibilities

Campaign Setup & Management

•Own the end-to-end setup of acquisition and affiliate campaigns — from tracking links and bonus code creation to QA and live deployment.
•Monitor campaign performance daily against defined KPI benchmarks (CPA, FTDs, ROI, CTR, Conversion Rates).
•Ensure all tracking integrations, links, and landing pages function flawlessly across devices and platforms.
•Conduct regular A/B and multivariate tests to continually improve acquisition efficiency.
•Maintain and optimize the bonus code library to support tailored promotions and acquisition initiatives.
•Run consistent competitor audits to benchmark promotional positioning and conversion opportunities.

Affiliate & Internal Collaboration

•Work hand-in-hand with Affiliate Managers to align campaign mechanics, promo assets, and landing page funnels.
•Provide affiliates with accurate tracking, creative materials, and campaign data to drive optimal performance.
•Collaborate closely with BI, DEV, and Design teams to resolve campaign issues quickly and ensure timely launches.
•Deliver actionable campaign performance reports with recommendations for scaling, pausing, or optimizing spend.
•Manage post-campaign analysis and compile insights into structured performance reviews.

Required Skills & Attributes

•Deep understanding of the iGaming / online casino or sportsbook environment.
•Advanced proficiency with campaign tracking tools, analytics dashboards, and bonus code systems.
•Excellent data interpretation skills — able to translate trends into clear, actionable insights.
•High accuracy and attention to detail — nothing escapes your eye.
•Confident communicator with both technical and creative teams.
•Strong organizational ability to manage multiple campaigns under fast-moving deadlines.
•Ownership mindset — proactive, solutions-driven, and accountable for results.

Qualifications & Experience

•Minimum 2 years’ experience in a digital marketing or campaign management role (iGaming preferred).
•Experience working with affiliate networks, tracking systems, or CRM tools (Income Access, Optimove, Everflow, Google Analytics, etc.).
•Strong Excel and data reporting skills; familiarity with BI tools (e.g., Power BI or Looker) advantageous.
•Tertiary qualification in Marketing, Commerce, or a related field ideal but not mandatory.

Why Join

This is a fast-paced, high-exposure role for individuals who thrive in data-led marketing and want to directly influence acquisition growth. You’ll work alongside top Affiliate Managers and gain deep insight into the commercial heart of an iGaming operation.

Junior Affiliate Manager

Department: Marketing / Affiliates
Location: [Onsite | Remote | Hybrid – Specify]
Reports to: Affiliate Manager / Head of Affiliates
Industry: iGaming (Online Casino & Sports Betting)

Why Join Apollo Gaming?

At Apollo Gaming, we don’t just participate in the iGaming industry-we set the pace. As a proudly South African-owned company, our mission is to deliver bold, world-class online sports betting experiences through our flagship brand, ZARbet.co.za. If you’re passionate about digital marketing, thrive in a fast-paced environment, and want to join a team that leads rather than follows, this is your opportunity.

We’re in an exciting growth phase, expanding rapidly across Africa and beyond. Here, you’ll enjoy a front-row seat in a vibrant, high-energy team that’s redefining the future of online entertainment. At Apollo Gaming, your talent, ideas, and ambition will not only be welcomed-they’ll be celebrated and rewarded.

About the Role

We are seeking a dynamic, ambitious, and results-driven Junior Affiliate Manager to join our growing team. This is the perfect role for someone who understands the power of affiliate marketing in the digital age-especially within the exhilarating world of iGaming.

You’ll work closely with seasoned industry experts, build meaningful partnerships, and play a key role in driving the growth of our affiliate program. If you’re eager to learn, ready to take ownership, and excited to make an impact, we want to hear from you!

Key Responsibilities

• Affiliate Portfolio Management:
  Manage, nurture, and grow a diverse portfolio of affiliate partners to drive quality traffic, conversions, and revenue.
• Relationship Building:
  Serve as the primary point of contact for affiliates, fostering strong, long-term relationships based on trust and performance.
• Performance Analysis:
  Analyze affiliate performance data, identify trends and opportunities, and implement strategies to optimize results.
• Cross-Team Collaboration:
  Work with design, content, and promotions teams to develop and deliver compelling marketing assets and campaigns.
• Market Intelligence:
  Stay ahead of iGaming industry trends, monitor competitor strategies, and share insights with the team.
• Affiliate Onboarding:
  Support the onboarding process for new affiliates, ensuring they have the resources and guidance needed to succeed.
• Operational Support:
  Track affiliate payments, assist with day-to-day CRM management, and resolve partner queries promptly.
• Reporting:
  Prepare clear, actionable reports and performance updates for senior management.

What We’re Looking For

• Bachelor’s degree in Marketing, Business, Communications, or equivalent experience in the digital space.
• Genuine passion for affiliate marketing and the iGaming industry.
• Energetic, enthusiastic, and self-motivated-driven to achieve and exceed goals.
• Exceptional communication and interpersonal skills.
• Strong analytical skills with a keen eye for detail and a data-driven approach.
• Familiarity with affiliate platforms (e.g., MyAffiliates, NetRefer, Income Access) is a plus.
• Proficiency in Microsoft Office (especially Excel and PowerPoint).
• Ability to multitask, prioritize, and thrive under pressure in a dynamic environment.

Bonus Points For

• Previous experience or internship in affiliate or digital marketing.
• Understanding of online casino and sports betting platforms.
• Multilingual abilities (especially Spanish, German, or Nordic languages).

What’s In It for You?

• Competitive salary and performance-based bonuses.
• Accelerated career growth in one of the world’s fastest-growing industries.
• Mentorship from leading affiliate marketing professionals.
• Young, vibrant, and ambitious team culture.
• Flexible working arrangements and exciting company perks.
• Direct impact: Your work will help shape the future of iGaming in Africa and beyond.

💥 Ready to Be Part of Something Big?

If you’re looking for more than just a job-if you want to be part of a winning team with a bold vision-Apollo Gaming is your next home. Apply today and help us shape the future of iGaming together!

[Apply Now]
Let’s build something extraordinary. Together.

AFFILIATE MANAGER

Responsibilities:

• Growing the affiliate network: Identifying new potential publishers and actively onboarding them. Including, affiliates, influencers, paid media etc
• Assist in developing the overall Paid Media & Affiliate strategy
• Negotiate advertising rates and schedule campaigns
• All Administration involved with the above i.e. Insertion Orders, finance documents etc.
• Analysing advertising statistics daily (if you can’t measure it, you can’t manage it)
• Reach ROI targets by building your portfolio of active campaigns (and optimising accordingly)
• Managing key accounts: regular communication with affiliates, analyzing their performance, and offer recommendations on how to improve.
• Creating and executing promotional campaigns with a focus on ROI.
• Serve as a first point of contact for all affiliates
• Building reports using internal data, optimizing overall affiliate channel performance.
• Monitor the competitor space and adjust our strategy accordingly.
• Fraud detection, revealing new scam schemes and any manipulation by partners.
• Provide publishers and partners all necessary information, tools, and support to effectively promote our brands.
• Monitor and analyze affiliate performance, campaign success and key metrics to identify areas for improvement.
• Collaborate with affiliates to ensure their ROI aligns with the agreed parameters, while fostering a mutual beneficial partnership.
• Affiliate Payments – work with finance to ensure all affiliates receive correct payment each month
• Stay up to date with industry regulations to ensure our brand`s reputation and integrity are upheld.

Requirements:

Relevant Diploma/Degree and or Business Management Degree

• 5 years proven experience in managing large affiliate programs, preferably in the igaming space,
• A business development background is a plus;
• Excellent communication and presentation skills;
• Experience in working with media, celebrities, key partners, or influencers;
• Fluent English, other languages are a big plus.
• Target driven
• Service first, and first-time right mentality
• Tenacity, Drive & Urgency
• Positive and pro-active problem solver
• Accountability

Job Title: Community Manager / Copywriter
Location: Bryanston, South Africa
Company: Apollo Gaming

About Us

Apollo Gaming is a dynamic and innovative company in the gaming and entertainment sector. With a strong presence in the industry, we operate multiple brands, including Apollo Gaming, ZARbet, and ZAR Partners. We are looking for a highly skilled and creative Community Manager / Copywriter to join our team at our Bryanston offices. If you have a flair for crafting attention-grabbing content, engaging with audiences, and driving brand presence, we want you on board!

Role Overview

As a Community Manager / Copywriter, you will be responsible for creating compelling, high-quality content that captivates our audience and strengthens our brand identity. You will manage and monitor social media platforms, craft engaging copy for marketing campaigns, and ensure seamless communication across various digital channels. This role requires a self-starter with a creative mindset, a keen understanding of SEO content writing, and a strong ability to thrive under pressure.

Key Responsibilities

• Content Creation: Write compelling and attention-grabbing copy for Apollo Gaming, ZARbet, and ZAR Partners, including website content, newsletters, emails, and SMS messages.
• Social Media Management: Monitor and engage with audiences on the group’s social media platforms, responding to queries, questions, and complaints in a timely and professional manner.
• SEO & Digital Marketing: Develop SEO-optimized content to drive traffic and enhance online visibility.
• Campaign Support: Collaborate with the marketing and design teams to create impactful campaigns across digital platforms.
• Brand Voice & Consistency: Maintain a consistent tone and messaging that aligns with Apollo Gaming’s brand identity across all content.
• Community Engagement: Foster and nurture online communities to enhance brand loyalty and customer interaction.
• Performance Analysis: Track content performance and engagement metrics to refine strategies and improve outreach.
• Crisis Management: Address customer concerns and brand-related issues on social media with professionalism and strategic thinking.

Required Skills & Experience

• 5+ years of experience as a Senior Copywriter or Community Manager.
• Proven experience in content writing, social media management, and SEO.
• A strong portfolio showcasing exceptional copywriting skills.
• Ability to write persuasive and high-impact content across multiple channels.
• Strong understanding of social media trends, audience engagement, and digital marketing.
• Experience in email marketing, SMS marketing, and newsletter campaigns.
• Self-starter with a proactive and results-driven approach.
• Strong organizational and multitasking skills to handle multiple projects simultaneously.
• Ability to thrive under pressure and meet tight deadlines.
• Exceptional attention to detail and commitment to high-quality content.

What We Offer

• Competitive salary in line with experience.
• Opportunity to work in a fast-paced, exciting industry.
• A collaborative and creative work environment.
• The chance to make a real impact on leading gaming brands.
• Professional growth and development opportunities.

If you are a creative powerhouse with a passion for engaging content and community interaction, we’d love to see your work! Submit your resume and portfolio to be considered for this exciting opportunity.

Join Apollo Gaming and take your copywriting and community management career to the next level!

Customer Service Host

Department: Customer Service

Reports To: CS Manager

Job Overview:

As a Customer Service Host for our Casino & Sportsbook, you will play a pivotal role in delivering exceptional customer service to casino & sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding player experience. This role offers the opportunity to engage with sports enthusiasts, share your expertise, and contribute to the success of our growing Casino & Sportsbook platform.

improve sportsbook product innovation, standards, and to deliver results.

Responsibilities and Duties:

• Act as the primary point of contact for customers (phone, live chat & email), assisting them with inquiries related to casino & sports betting, account management, wagering rules, promotions, and technical issues in a professional and friendly manner. This will be done in a variety of different mediums such as chat, email and calls.
• Utilize your in-depth knowledge of sports betting products, services, and industry trends to effectively address customer questions, concerns, and complaints, ensuring prompt resolution and maintaining high customer satisfaction levels.
• Assist players regarding sports betting and general gambling terminology, including understanding payouts for sportsbook and online wagering.
• Build rapport and develop strong relationships with customers, creating a personalized experience and fostering loyalty by providing tailored service and highlighting exclusive offerings.
• Troubleshoot and resolve customer issues related to the casino & sportsbook platform, mobile applications, and other digital tools, escalating complex technical problems to the appropriate teams while ensuring timely follow-up and updates to customers.
• Adhere to regulatory requirements and company policies, ensuring the integrity of sports betting operations and safeguarding customer information, while actively monitoring for any suspicious activities or fraudulent behaviour.
• Maintain comprehensive and accurate records of customer interactions, issues, and resolutions, contributing to the ongoing improvement of customer service processes, procedures, and knowledge base.
• Understanding online gaming regulations related to a regulated market (KYC Documentation, Self-Exclusion processes, Problem Gaming, Compliance etc).
• Able to properly follow policies and procedures.
• Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
• Apply techniques to convert new registrations and then maintain client retention.
• Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
• Communication with clients is via email, phone, and chat.

Qualifications:

• Preferably a Tertiary education. Grade 12 or equivalent.
• Prior experience in customer service, preferably in the sports betting, gaming, or online gambling industry.
• Familiarity with casino & sportsbook platforms, mobile applications, and related technologies.
• Knowledge of customer service principles and practices
• Numeric, oral, and written language applications (30+ wpm)
• Excellent relationship building skills

Requirements:

• Passion for sports and strong knowledge of various sports, teams, and leagues.
• Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely.
• Outstanding interpersonal skills, with the ability to build rapport, empathize with customers, and deliver exceptional service.
• Strong problem-solving abilities and a proactive mindset to resolve customer issues effectively and efficiently.
• Ability to work in a fast-paced, team-oriented environment with a strong sense of accountability.
• Ability to work 24/7 shifts, including evenings, weekends, and holidays.
• Vibrant and Passionate
• Proactive and self-motivated
• Good team spirit

Customer Service Manager

Global Company in the ecommerce environment is looking for an experienced Call Center Manager with igaming experience to head up their 24/7 contact center based in Johannesburg.

Duties & Responsibilities

• Manage 50+ call centre staff
• Provide guidance and leadership to the CS department with a high focus on building long term customer relationships and customer loyalty
• Drive significant growth of transactions by suggesting ways to maximise revenue to meet targets
• Increase the number of products and services being utilised by active customers and maintain high quality assurance
• Review existing CRM and campaign management processes and systems to support the sales and marketing strategy
• Identify and implement Key Metrics to measure success of the Customer Success team
• Research and analyse competitors, target markets and channels as well as trends to support marketing programs and brand innovation
• Carrying out supervisory responsibilities in accordance with business policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
• Effective resource planning to effectively manage the productivity of VIP Hosts;
• Collecting, analysing and sharing stats, making informed suggestions on how to improve – exceed set KPI’s
• Recruitment, train, monitoring, motivate staff – in order to achieve and maintain the highest level of customer service

 Experience and qualifications

• Ability to build and manage a high-performance teams
• Experience in launching a Call Centre, as well as managing and growing a call centre
• Proven experience in the igaming environment
• Definition and measurement of strategic KPI’s for the Customer Success Department
• Excellent written, verbal and presentation skills
• Experience in training and development is an advantage
• An ability to work on multiple projects simultaneously
• Strong numerical proficiency
• Able to self-manage and run independently with initiatives
• Ability to problem solve
• Ability to work across teams, multitask
• Relevant Business Management Degree/Diploma
• 5 + years Management experience in fast paced online/ ecommerce environment

Sportsbook Fraud & Risk Manager

Department: Finance/Fraud

Reports To: CFO

Job Overview:

A sportsbook Fraud and Risk Administrator is responsible for leading Fraud teams and mitigate customer risk through effective analysis of accounts and group trends, prediction of future fraud trends and proactive implementation of prevention measures; thus protecting the commercial risk of the business.

Responsibilities and Duties:

• Management, training, performance & structure of multiple fraud & risk teams across all platforms. Coverage includes Sports & Casino brands in regulated markets.
• Reporting and presenting monthly Fraud Financials to Senior Management
• Managing the Sports Fraud & Risk Team, who are responsible for risk mitigation across the Sportsbook in all markets.
• Bonus abuse management across all products utilizing data models to action emerging trends.
• Internal escalations to MLRO with regards to suspicious event reports/persons of interest or PEPs.
• Ensuring all Gateways and Web wallets are correctly screened by Risk rules engine.
• Fraud Detection through analysis of financial transactions and data to identify and investigate potentially fraudulent activity.
• Risk Assessment: Evaluate and assess changes to products, channels, and processes from a fraud prevention perspective.
• Monitor clients ‘at an operational level and process to proactively detect possible fraudulent activity.
• Conduct investigations when fraudulent activity is detected and resolve confirmed cases.
• Ensure all operations comply with anti-money laundering (AML) and responsible gaming practices against statutory and regulatory standards defined by the National Gaming board.
• Keep abreast of software, trends and business practices in the fraud environment and supervise the fraud process SLAs to ensure that breaches are kept at a minimum.
• Amending/updating Internal policies and procedures surrounding Responsible gaming and Anti Money laundering.
• Identification of suspicious activity using the fraud monitoring tool, all reports, dashboards and other systems.
• Formulate and implement rigorous risk management processes aligned with industry best practices to safeguard and optimize trading margins.
• Utilize advanced metrics and reporting tools to analyze betting behaviours and strategically determine future expected value.
• Preparation of Internal Audits which are carried out by 3rd party Vendors or Gaming Board with Risk and MLRO assessments.
• Monitoring site for suspicious activity and fraudulent transactions and signs of promotion / abuse, passing of funds and other prohibited acts.
• Design, implement, and continuously improve risk management strategies to identify, assess, and mitigate potential threats to the online casino & sportsbook.
• Conduct regular risk assessments to evaluate the effectiveness of existing risk management protocols.
• Develop and maintain a comprehensive understanding of the latest fraud techniques and emerging threats in the online gaming industry.
• Pro-actively profiling customers based on suspicious wagering behaviour.
• Conduct investigations on customers betting behaviour and detect link connections between them.

Qualifications:

• A diploma in Auditing or Risk Management
• Minimum of 2 years’ experience in a digital sportsbook environment.
• Skills in analysis, problem-solving, and knowledge of regulatory requirements are crucial for this role.
• Experience in payment processing, preferably in the online gaming or sports betting industry.
• Knowledge of potential fraud concerns related to e-commerce
• Understanding of Sports Risk Management and Integrity
• Strong understanding of payment systems, AML, EDD regulations, and KYC procedures within the iGaming industry.
• Excellent analytical and problem-solving skills.
• Proficient in MS Office and payment processing software.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

Sportsbook Product Specialist

Reports To: COO/CEO 

Job Overview:

We are looking for a sports enthusiast, self-driven and innovative individual to join our Sportsbook team as Sports Product Specialist. The incumbent will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports betting projects into operations.

The Sportsbook Product Specialist will be responsible for the measurement, development and management of sports betting products and tools, implementing new products and enhancing existing product offerings based on data analysis and market. This will include the analysis and interpretation of business intelligence tools and data, reporting on trends, piloting and testing of products and making recommendations to continuously improve sportsbook product innovation, standards, and to deliver results.

Responsibilities and Duties:

• Contribute towards Sportsbook revenue growth in a highly-motivated product department.
• Assist the Head of Sportsbook with risk management and trading duties including player profiling, overrounds, price boosts and manual markets.
• Work closely with our supplier to make sure our product offering is up to date, our sports content is optimised, all product features are performing and ensure localisation with our markets.
• Manage and optimise banners, widgets, and on-site content.
• Together with the marketing departments, create sportsbook acquisition & retention campaigns and analyse performance.
• Plan and initiate a Sportsbook calendar based on sporting events and regional demand.
• Create, optimise and test sportsbook bonuses using our supplier bonus tools.
• Assist with Sportsbook educational training and workshops with other departments.
• Develop reporting & analysis methods/templates for the sportsbook operations and trading teams to understand product performance.
• Monitoring the Sportsbook budget and performance;
  Planning and coordinating the Sportsbook retention plan with the CRM team.
• Collaborating with suppliers/partners to develop and maintain an online Sportsbook platform, including live betting and pre-game.
• Analyze market trends and customer behaviour to recommend product enhancements and innovations.
• Providing content and process coordination and supervision of all operational activities within the sportsbook division, including financial and administrative workflows.
• Planning and implementing the Sportsbook Roadmap/Life Cycle, such as Product/Game releases.
• Maintaining contact with Acquisition for targeted Sportsbook acquisition and ensuring that customer acquisition offers/promotions are up-to-date, competitive, and financially sustainable according to the guidelines of the line manager.
• Supporting compliance strategy, policy, and framework by actively working on a safe, secure, and responsible entertainment offering. 

Qualifications:

• University level education or equivalent
• Minimum of 5 years of relevant work experience in gaming (online gambling) and digital entertainment, both domestically and internationally.
• Experience in Sports product and betting is a must.
• Experience with Sports campaigns is considered an asset.
• Knowledge of regulatory requirements are crucial for this role.
• Experience with online casino product offerings and the evaluation of its effectiveness in market.
• Excellent analytical and problem-solving skills.
• Proficient in MS Office and payment processing software.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

Graphic Designer

Reports To: Head of Design

About Apollo Gaming

At Apollo Gaming, we’re not just about games—we’re about creating immersive experiences that captivate, inspire, and engage. Our dynamic culture thrives on creativity, collaboration, and pushing boundaries. If you’re a passionate designer looking to make your mark in the gaming industry, this is your chance to join a team where your ideas matter.

What We’re Looking For

Are you bursting with creativity, obsessed with design trends, and eager to craft visuals that stand out? We’re searching for a Junior Graphic Designer who is passionate, detail-oriented, and ready to grow in a fast-paced, fun environment. You’ll play a key role in shaping the visual identity of Apollo Gaming across digital platforms and beyond.

Key Responsibilities

• Create Compelling Visuals: Design eye-catching graphics for social media, websites, email campaigns, advertisements, and product packaging.
• Collaborate & Innovate: Work closely with copywriters, marketing teams, and other designers to develop cohesive visual concepts.
• Design for Digital: Craft engaging mailer layouts, landing pages, and web content that drive user engagement.
• Bring Ideas to Life: Assist in developing animations and motion graphics using Adobe Animate (a plus but not essential).
• Maintain Brand Consistency: Ensure all designs align with Apollo Gaming’s brand guidelines and voice.
• Stay Ahead of Trends: Keep up-to-date with the latest design trends, tools, and technologies to keep our visuals fresh and exciting.
• Thrive Under Pressure: Manage multiple tasks and campaigns simultaneously while maintaining high-quality output. Stay calm, level-headed, and focused in fast-paced environments.

What You Need to Succeed

Essential Skills:

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Strong knowledge of HTML and CSS for web design
• Solid understanding of mailer layouts and digital content creation
• Attention to detail with excellent typography and layout skills

Bonus Points For:

• Experience with Adobe Animate or motion graphics
• Familiarity with Bootstrap and responsive web design
• A flair for animation and interactive content

What We’re Looking For in You:

• A design diploma or equivalent qualification
• 2-4 years of design experience with a great portfolio to showcase your skills
• A killer portfolio showcasing your design chops—we want to see your creativity in action
• Strong organizational skills with the ability to juggle multiple projects
• A proactive mindset, open to feedback, and a passion for learning
• The ability to perform well under pressure, balancing competing deadlines with professionalism and focus

Why You’ll Love Working Here:

• A creative, fun, and collaborative work environment
• Opportunities to work on exciting projects in the gaming industry
• Room to grow, learn, and shape your design career
• A culture that values bold ideas and fresh perspectives
• Competitive compensation based on skills and experience—we believe in rewarding the right candidate accordingly.

Ready to level up your design career? Apply now with your resume, portfolio, and a brief note about why you’d be a perfect fit for Apollo Gaming.

At Apollo Gaming, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Public Relations Manager

Reports To: CEO

Job Overview

Are you a passionate storyteller and media strategist who thrives in a fast-paced environment? Apollo Gaming, a dynamic leader in the South African gaming and entertainment industry, is looking for an experienced Public Relations Manager to elevate our brand presence and drive powerful media narratives. If you have a flair for crafting compelling stories, building influential media relationships, and navigating both opportunities and challenges with ease, we want to hear from you!

About Apollo Gaming

At Apollo Gaming, we’re passionate about creating cutting-edge gaming experiences that captivate players and push the boundaries of innovation. Our team thrives on creativity, collaboration, and a relentless drive to be the best. If you’re ready to join a company where your ideas matter and your impact is felt, this is your place—a professional home where your affiliate marketing expertise will truly thrive.

What You’ll Do:

• Develop and execute innovative PR strategies aligned with Apollo Gaming’s business objectives.
• Write and distribute high-impact press releases, speeches, articles, and executive communications.
• Cultivate and maintain strong relationships with key media outlets, journalists, and influencers.
• Proactively identify opportunities for positive media exposure and thought leadership.
• Manage all media inquiries, interviews, press conferences, and public appearances.
• Lead crisis communication strategies and protect the brand’s reputation during critical moments.
• Collaborate closely with marketing, digital, and leadership teams to ensure brand consistency across all communication channels.
• Produce engaging content for newsletters, blogs, social media, and internal communications.
• Monitor and analyze media coverage, providing actionable insights and regular performance reports.
• Organize and support high-profile events, promotional initiatives, and industry functions.

Qualifications:

• Bachelor’s degree in Public Relations, Communications, Journalism, or a related field.
• 5+ years of proven experience in a senior PR or communications role.
• Excellent written and verbal communication skills with a strong command of media-friendly language.
• Deep understanding of the local and national media landscape.
• Strong media relations network and proven success in securing positive media coverage.
• Ability to work independently, take initiative, and deliver under tight deadlines.
• Team player with excellent collaboration skills across departments.
• Familiarity with PR tools such as media monitoring software and press release distribution platforms.

Desirable Skills

• Expertise in crisis communications and issues management.
• Strong social media management and content creation capabilities.
• Experience planning and executing large-scale events.
• Graphic design and multimedia content creation skills (e.g., Canva, Adobe Creative Suite) are a plus.

Why Work for Apollo Gaming?

At Apollo Gaming, we don’t just lead the gaming and entertainment industry—we define it. Our bold approach to innovation, marketing, and brand excellence has made us a standout name in South Africa’s competitive gaming space. We foster a culture where creativity thrives, ideas are valued, and every team member has a seat at the table.

If you’re looking for a company that:

• Celebrates bold ideas and empowers you to bring them to life,
• Offers the freedom to work independently while being part of a dynamic, collaborative team,
• Provides career growth opportunities in one of the fastest-growing industries,
• And believes in making work as exciting and rewarding as the entertainment we create…

Then Apollo Gaming is the place for you.

What We Offer

• A vibrant, collaborative, and forward-thinking work environment.
• The opportunity to lead high-impact campaigns that shape our brand and industry.
• Ongoing training and professional development opportunities.
• Competitive salary and performance-based incentives.
• Comprehensive benefits package.

Ready to shape the future of gaming entertainment? Apply now and join the Apollo Gaming journey!